Frequently Asked Questions

Shipping & Delivery

How long does delivery to the UK take?

Orders to the United Kingdom typically arrive within 6–12 business days. This includes a handling time of 1–2 business days before dispatch. A tracking number will be emailed to you as soon as your order is shipped.

How can I track my order?

Once your order has been dispatched, you will automatically receive an email containing a tracking link. You can use this link at any time to check your shipment’s progress.

Is my order packaged securely?

Absolutely. Every item is packaged with protective materials to prevent damage in transit. We work with reliable couriers to ensure safe delivery. If your order arrives damaged, contact us immediately and we’ll resolve the issue for you.

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Returns & Payment

Do you accept returns?

Yes, we offer a 30-day return window. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition.
Note: The customer is responsible for return shipping costs for non-faulty items.

What payment methods do you support?

We accept a variety of secure payment options, including:

• Visa
• Mastercard
• American Express
• UnionPay
• Apple Pay
• Google Pay

All transactions are processed through encrypted and trusted payment providers.

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Customer Support & Business Information

How can I reach your support team?

You can reach us anytime via:
📧 Email: contact@shopsoundmotion.com
📞 Phone (UK): +44 7360 558 214
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK Time)

Where is Shopsoundmotion registered?

Shopsoundmotion is operated by Klystro LLC, registered at:
30 N Gould St Ste R
Sheridan, WY 82801
United States